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Customer Service

Contact our Customer Service team by email at custserv@ott-lite.com or by calling us at 800-842-8848.

Customer Service Videos

Need help inserting or removing a bulb? Watch these videos for some helpful tips!

Tube Insertion & Removal 18W Floor Lamp
Tube Insertion & Removal Task Lamp
Tube Insertion & Removal Wing Shade Lamp
Bulb insertion and removal of Lexington and Captiva lamps


Warranty Card Registration

To register your warranty card online, please click here.


Letters to the CEO

Your concerns, thoughts and feedback are important. Please feel free to contact OttLite® CEO Don Barry at
president@ott-lite.com.


Consumer Sales

If you're a consumer and would like to get more information about a product or purchase a product, please call toll free 800-842-8848 for a Sales Representative or email salesinfo@ott-lite.com.


Web Sales Customer Support

If you need help with an order you placed on our website or need help placing your order online, please call Web Customer Support at 866-421-5175.


Commercial Sales

If you'd like to learn how to become a Wholesaler or Distributor of OttLite Lighting products, please email
commercialsales@ott-lite.com.


Lighting Showroom Contact

If you're a Lighting Showroom Rep and would like to learn how to become a distributor of OttLite Lighting products, please email showroomsales@ottlite.com.


Retail Store Contact

If you're a retail store and would like to carry OttLite Lighting products, please email retailsales@ottlite.com.


International Sales

For all International Retail and Distributor Sales inquiries, please email internationalsales@ottlite.com.


Media Relations

Please email prdept@ottlite.com.


Additional Help

While not all questions may be covered, we ask that you review our most Frequently Asked Questions and Answers before contacting our Customer Service department at 800-842-8848.