We want you to be happy with your purchase so we offer a 30-day trial period on all of our products. If you are not satisfied for any reason, you can return your product for a full refund minus shipping & handling.
Please contact our Customer Service team at 1-800-842-8848 to receive authorization before sending us your return. Customers are responsible for all shipping costs associated with returns, including any non-deliverable fees. Remember to have your receipt ready for proof of purchase. Merchandise needs to be returned undamaged otherwise a 25% restocking fee will apply.
If your lamp arrives damaged and you ordered your lamp from OttLite, please call our Customer Service team within 14 days of receiving the lamp to submit a damage claim. Be sure to keep all of the original packaging that was shipped with the lamp. Our Customer Service team will assign a RMA number and will provide instructions on how to receive your replacement lamp. Damaged products will only be repaired or replaced with an identical item.
Note: All returns will be assigned a Return Merchandise Authorization (RMA) number. This RMA# is required for all returns to OttLite Technologies or a 25% re-stocking fee will apply. Items returned after the 30-day trial are subject to the following re-stocking fees:
- Returns 45-60 days after purchase – 25% re-stocking fee
- Returns 61-90 day after purchase – 35% re-stocking fee
- Returns 91-120 days after purchase – 45% re-stocking fee