Product Suppport
At OttLite we strive to provide our customers with superior customer service. From the moment you purchase your lamp we want to make sure that you are able to do whatever it is that you love, longer.
Be sure to check our FAQs, view our troubleshooting videos, or submit our contact form – whichever way you choose, we’re here to help!
Customer Service
Contact our Customer Service team using our form at the link above with any questions you might have. They’d be happy to assist you. If your inquiry is about a product you already own, please enter your lamp model number in the form. Also be sure to check the FAQs page for answers to common questions.
Warranty
Our Warranty covers OttLite bulbs for 1 year from the date of purchase and OttLite lamps and accessories for 2 years from the date of purchase, with the exception for damages resulting from the use of the product for any purpose other than its intended use. Want to register your product or submit a warranty claim? Click the link above to visit our Warranty & Returns page.
Return Policy
We want you to be happy with your purchase so we offer a 30-day trial period on all of our products. If you are not satisfied for any reason, you can return your product for a full refund minus shipping & handling.
Please submit the form found on the Contact page and include an image of the receipt or proof of purchase on the form. Customers are responsible for all shipping costs associated with returns, including any non-deliverable fees. Remember to have your receipt ready for proof of purchase. Merchandise needs to be returned undamaged otherwise a 25% restocking fee will apply.
If your lamp arrives damaged and you ordered your lamp from OttLite, you must submit the online form within 14 days of receiving the lamp to submit a damage claim. Be sure to keep all of the original packaging that was shipped with the lamp. Our Customer Service team will assign a RA number and will provide instructions on how to receive your replacement lamp. Damaged products will only be repaired or replaced with an identical item.
Note: All returns will be assigned a Return Authorization (RA) number. This RA number is required for all returns to OttLite or a 25% re-stocking fee will apply. Items returned after the 30-day trial are subject to the following re-stocking fees:
• Returns 45-60 days after purchase – 25% re-stocking fee
• Returns 61-90 day after purchase – 35% re-stocking fee
• Returns 91-120 days after purchase – 45% re-stocking fee
To begin a return, please click the button below to fill out the form on our Contact page.
Shipping
For information on shipping and order processing, please visit our Shipping info page below.