We want you to be happy with all of your purchases and offers a 30-day trial period on lamps purchased through OttLite.com. If you are not satisfied with your purchase for any reason within 30 days of purchase, you can return your product for a full refund minus the shipping & handling.
All returns need to be pre-approved by our Customer Service team and you will need to have a receipt for proof of purchase.
All returns will be assigned a Return Merchandise Authorization (RMA) number. This RMA# is required for all returns to OttLite or a 25% re-stocking fee will apply.
Merchandise must be returned undamaged or a 25% re-stocking free will apply.
Items returned after the 30-day trial are subject to the following re-stocking fees:
- Returns 45-60 days after purchase – 25% re-stocking fee
- Returns 61-90 day after purchase – 35% re-stocking fee
- Returns 91-120 days after purchase – 45% re-stocking fee
To receive a RMA# for a return, please call 1-800-842-8848 to speak to our Customer Service department.