Product Support

At OttLite we strive to provide our customers with superior customer service.  From the moment you purchase your lamp we want to make sure that you are able to do whatever it is that you love, longer.

Check our FAQs, view our product support videos, give us a call or email – whichever way you choose, we’re here to help! 





Customer Service

Our Customer Service department is available Monday through Friday from 8:30am-5:00pm EST (excluding major holidays). 

Call our Customer Service Desk at 1-800-842-8848 with any questions you have or even to order bulbs and lamps. They’d be happy to help you out.  If you leave a message or submit a Customer Service Form after business hours, someone will respond to you as soon as they can on the next available business day.   Be sure to view our FAQs page as well!

 

 

 

Warranty

OttLite tests all of our lamps numerous times to make sure that when it reaches your house it is completely ready. During the rare times you're having problems, we want make sure the warranty process is as easy as possible for you.  

 
Our warranty covers OttLite bulbs for 1 year from the date of purchase and OttLite lamps and accessories for 2 years from the date of purchase, with the exception for damages resulting from the use of the product for any purpose other than its intended use. Want to register your product or submit a warranty claim? Visit our Warranty Info Page.

Return Policy

We want you to be happy with all of your purchases and offers a 30-day trial period on lamps purchased through OttLite.com.  If you are not satisfied with your purchase for any reason within 30 days of purchase, you can return your product for a full refund minus the shipping & handling.  

All returns need to be pre-approved by our Customer Service team and you will need to have a receipt for proof of purchase. 

All returns will be assigned a Return Merchandise Authorization (RMA) number. This RMA# is required for all returns to OttLite Technologies or a 25% re-stocking fee will apply. 

Merchandise must be returned undamaged or a 25% re-stocking free will apply.

Items returned after the 30-day trial are subject to the following re-stocking fees:

  • Returns 45-60 days after purchase – 25% re-stocking fee
  • Returns 61-90 day after purchase – 35% re-stocking fee
  • Returns 91-120 days after purchase – 45% re-stocking fee

To receive a RMA# for a return, please call 1-800-842-8848 to speak to our Customer Service department.  

Shipping

For information on shipping and order processing, please visit our Shipping Information Page.